Improve Customer Experiences
Explore our resources and learn how to improve customer experiences at scale with AI and automation.
How to cut estimated meter reads: a playbook for copier dealers
e-automate has a meter source built for the moment a read doesn't arrive in time to bill. Five settings and habits that make dealers reach for it less often.
The dealer tech stack in 2026: e-automate, DCAs, CEO Juice, portals
FMAudit, ESN, PIP, e-info, MobileTech and CEO Juice, described the way ECI's help pages and CEO Juice's own site describe them: what each piece of an e-automate dealer's stack does.
Office technology dealer M&A due diligence: a service operations checklist
A dealer's pre-close review can stay financial and legal. Here is a six-step checklist for the service side: devices outside your radius, meter collection, call-type data, volume and what to automate.
What an AI agent should say during a security lockdown
When IT locks things down, an AI agent on your service desk is still talking to customers. What it should say when it can't see e-automate, and what happens when you revoke its access.
Why managed print margins now live in the service desk
Page volumes are falling, A3 placements are projected to drop and service costs are climbing. That makes cost to serve, not page volume, the number that decides what a dealer's service contracts are worth.
How to measure your own contact mix
e-automate can tell you how often customers call about paper jams. It usually can't tell you how many meter reads, toner questions and billing emails hit the desk. Here's how to count all of it in one month.
What an acquisition can do to your help desk volume
Every acquisition letter says nothing will change. The customers call the help desk anyway. What this year's dealer deals mean for the phones, and four things to sort out before the deal closes.
The dealer service desk in 2026, from the public numbers
We couldn't find a published figure for dealer help desk call volume. Here's what the public data on page volumes, technicians and customer service jobs does say, and where dealers are drawing the line on AI.
Why most AI support pilots stall
Most AI support pilots end with everyone losing interest, not with a decision. The three reasons we keep seeing, with Gartner and Klarna as the evidence, and what the pilots that survive tend to look like.
AI Help Desk: How to Automate Your IT Service Desk
An AI help desk resolves routine IT requests on its own, triages the rest and hands your agents the context they need. What it is, why IT teams are moving to one, and how to set one up.